Return & Exchange Policy

At Gold Sun One, your satisfaction is our highest priority, and we are committed to delivering a secure, reliable, and enjoyable shopping experience. Every product you purchase is carefully sourced and quality-checked to ensure that you receive the best value. However, we understand that situations may arise where a product may not meet your expectations.

If, for any reason, you are not completely satisfied with your purchase, we offer a simple and hassle-free return, refund, or exchange process. Our Return & Exchange Policy is designed to provide clarity, transparency, and fairness, ensuring that you can shop with confidence. Whether you received the wrong item, a damaged product, or simply changed your mind, we are here to assist you at every step.

 

Below are the detailed guidelines to help you understand how to proceed with returns, refunds, or exchanges, along with timelines and eligibility criteria.

 

1. Eligibility for Returns

Returns are accepted within 10 days from the date of delivery.

To qualify for a return:

  • The product must be unused and undamaged

  • It must be in its original packaging

  • A valid proof of purchase (invoice/order confirmation) is required

2. Refund Policy

Once we receive and inspect the returned product:

  • You will be notified regarding the approval or rejection of your refund

  • Approved refunds will be processed within 5–7 working days

  • Refunds will be issued to the original method of payment

  • Shipping charges, if applicable, are non-refundable

3. Exchange Policy

Products eligible for exchange will be processed only after the returned item is received and verified.

  • Replacement items will be dispatched within 5–7 working days

  • Exchanges depend on stock availability

4. Damaged or Defective Products

If your order arrives damaged or defective:

  • Notify our customer support team within 10 days of delivery

  • After verification, you may choose a replacement or a full refund

5. Non-Returnable Products

Some products may not be eligible for return due to hygiene, safety, or regulatory reasons.
Any such exclusions—if applicable—will be clearly mentioned on the respective product page.