Introduction

This Privacy Policy explains how Gold Sun One and its affiliates (collectively referred to as “Gold Sun One,” “we,” “our,” or “us”) collect, use, share, and protect your personal data through our website (hereinafter referred to as the “Platform”).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service outside India, and your personal data will primarily be stored and processed within India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by this Privacy Policy, our Terms of Use, and applicable product/service terms and conditions, and consent to the processing of your data in accordance with the laws of India.

If you do not agree with this Privacy Policy, please do not use or access our Platform.

1. Information We Collect

We may collect your personal data when you use our Platform, services, or interact with us. The data we collect may include:

Personal Information

Name, date of birth, address, phone/mobile number, email ID, and any identity or address proof documents.

Sensitive Information (with consent)

Bank account details, credit/debit card information, UPI ID, or biometric information such as facial features (for authentication).

Usage Information

Data about your interaction with the Platform, preferences, and transaction history.

You may choose not to provide certain information by opting out of specific features or services.

2. Use of Information

We use your personal data to:

• Process and fulfill orders and payments

• Provide, personalize, and improve your experience

• Communicate regarding orders, promotions, or service updates

• Resolve disputes, troubleshoot, and improve customer service

• Prevent, detect, and investigate fraud or security breaches

• Comply with legal obligations and enforce our Terms of Use

• Conduct marketing research, surveys, and analysis

You may opt out of marketing communications at any time.

3. Sharing of Information

We may share your personal data in the following cases:

Within Gold Sun One Group

With subsidiaries, affiliates, or internal teams for operational purposes.

Third-Party Service Providers

With sellers, logistics partners, payment gateways, and service providers to fulfill your orders.

Legal Requirements

With regulatory bodies, government authorities, or law enforcement if required by law or to protect our rights and prevent fraud.

We do not sell or rent your personal data to third parties for marketing purposes.

4. Security of Data

We implement reasonable security measures to protect your personal data from unauthorized access or misuse. Secure servers and encryption practices are used whenever you access your account.

However, you acknowledge that no online transmission is completely secure. You are responsible for keeping your login credentials confidential.

5. Data Retention and Deletion

We retain personal data only as long as necessary for the intended purposes or as required by law.

You may request account deletion through your profile or by contacting us.

If there are pending transactions, disputes, or legal requirements, deletion may be delayed.

Some data may be retained in anonymized form for analytics or legal compliance.

6. Your Rights

You have the right to:

• Access, review, and update your data

• Request corrections

• Withdraw consent (subject to legal limitations)

• Request account deletion and data removal

7. Consent

By using the Platform and providing your information, you consent to:

• The collection, processing, and storage of your information as detailed here

• Receiving order updates, service notifications, and promotional messages

You may withdraw consent anytime by contacting our Grievance Officer. Withdrawal may limit access to certain services.

8. Changes to this Privacy Policy

Gold Sun One may update this policy periodically due to changes in technology, legal requirements, or business operations. Updated versions will be posted on this page. We encourage you to review this policy regularly.